File a critical illness claim

Tips for completing a critical illness claim by using the paper form
You can file a critical illness claim if you or a dependent on your policy has been diagnosed with a covered critical illness. If you have an optional rider for a health screening benefit or cancer vaccine benefit, you may be able to receive additional coverage for wellness or health screening tests.

If you're also filing for disability insurance benefits, you'll need to submit a disability claim form as well.

Use these tips to guide you through the process of filing a critical illness claim. Keep in mind that filing claims online and setting up direct deposit are the fastest ways to start receiving benefits. You also may print and complete the forms by hand.

  1. Download the critical illness claim form.
  2. For the fastest filing, fill out each section of the form on your computer. When you open the file, you'll see gray boxes, which indicate areas where you can type your information.
  3. Review and complete the Optional Service Release Agreement. This section allows you to provide permission for Colonial Life to release information about your claim to individuals you designate, send claim payments by overnight delivery and make direct deposits into your bank account.
  4. Complete and sign the Certification section.
  5. Have your physician complete Section 2 in its entirety.
  6. Sign and date your claim form, and complete and sign the authorization page.
  7. Carefully review your forms to ensure all required sections are completed, including all areas where a signature and date are needed.
  8. If this is your first time filing a critical illness claim, or you're filing a claim for a new diagnosis, gather copies of all the medical documentation that may be required for your condition, which is listed on page 3 of the claim form.
  9. Submit your claim forms and documentation online by logging in to your account. If you don't have an account, register here. This is the fastest way to start receiving benefits. You can file your claim, upload documentation for an existing claim, track the status of your claim and view other communication through your online account.
  10. Alternatively, you can fax your claim to 1-800-880-9325 or mail it to P.O. Box 100195, Columbia, SC 29202-3195.

Watch the critical illness claim video walkthrough