Colonial Life for Policyholders portal

Available 24/7 on any device

Policyholder support

Accessing claims and benefits resources is easier than ever

  • Get policy details & coverage information
  • File claims online and avoid mail delays
  • Check claim status or receive text/email updates
  • Receive claims payments fast via direct deposit

Take a tour of the policyholder portal video.

Customer support icon

Customer Support:

(800) 325-4368

Live chat support hours:

Monday - Friday

8 AM - 6 PM EST

 

Phone support hours:

Monday - Friday

8 AM - 8 PM EST

Fax icon

Can’t file online?

Fax claims information:

(800) 880-9325

(allow 14 days for

processing)

Mail icon

Mailing address:

Colonial Life & Accident

Insurance Company

P.O. Box 1365

Columbia, SC 29202


Commonly asked questions from policyholders