Colonial Life for Policyholders portal

Available 24/7 on any device

Policyholder support

Accessing claims and benefits resources is easier than ever

  • Get policy details & coverage information
  • File claims online and avoid mail delays
  • Check claim status or receive text/email updates
  • Receive claims payments fast via direct deposit

Take a tour of the policyholder portal video.

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Customer Support:

Monday through Friday,

8 a.m. to 8 p.m. ET

Live chat 800-325-4368

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Can’t file online?

Fax claims information:


(allow 14 days for


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Mailing address:

Colonial Life & Accident

Insurance Company

P.O. Box 1365

Columbia, SC 29202

Commonly asked questions from policyholders