Policyholder support

The best way to get policy details is to log in to your account. There, you'll find claim status updates and detailed policy information. File your claim online to receive benefits faster.

Not registered yet?

Call customer support:
800-325-4368
Monday through Friday, 8 a.m. to 8 p.m. ET
Se habla español

Fax claims information:
800-880-9325

Mailing address:
Colonial Life & Accident Insurance Company
P.O. Box 1365
Columbia, SC 29202-1365

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Do you have a question about your policy or a claim? Fill out this form, and we’ll get back with you soon.
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Commonly asked questions from policyholders

How do I set up an account on ColonialLife.com?

Click on register in the upper right corner of the page. For policyholders, click on Join the Policyholder Website and follow the instructions to set up the account. For plan administrators, click on Request Access to the Account Administrator section of our website and follow the instructions.

How do I enroll in coverage?

Since most of our products are sold in the workplace, we recommend speaking with your HR department about coverage options.

How do I file a claim?

To file your claim, click on log in in the upper right corner of the screen and enter your login information. Once logged in, click on Claims Center. From there, simply click the File an Online claim button to file many types of claims such as: Wellness, Doctor’s Office Visits, Accident, Pregnancy, Sickness, and Vision claims. You may also download claim forms and find answers to many of your claims related questions.

How can I make a payment?

To make a premium payment, click on log in in the upper right-hand corner of the screen and enter your login information. Once logged in, click on Pay my Bill, then Make a Payment. You will be brought to our secure payment form where you can enter your payment information and even set up recurring payments.

How can I view the status of my claim?

To view your claim, click log in in the upper right corner of the page and enter your login information. Once logged in, recent claims will be available on the home page, or you can access it via the Claims Center.

How can I view the status of my policies?
To view your policy status, click log in in the upper right corner of the page and enter your login information. Once logged in, your policy status will appear on the home page.
Where can I see a copy of my policy?
To view your policy, click log in in the upper right corner of the page and enter your login information. Once logged in, click on My Correspondence, then View Correspondence. From there, click on the policy you wish to view. NOTE: if you have not viewed your policy recently, your policy may be archived. If you receive a notice indicating your policy is archived, please wait a few minutes and try again.
 
How can I keep my policies if my employer is no longer deducting the premium?

Your ability to maintain coverage after your employer stops deductions is determined by your policy and/or through our administrative guidelines. We recommend that you complete a Conversion Form and return to our office for processing. You may also view a copy of your policy by logging in to your online account and clicking on My Correspondence.

How do I pay my premium while I am on a leave of absence?

Your ability to continue coverage during a leave of absence is addressed in the policy and/or through our administrative guidelines. If coverage can be continued during a leave of absence and your employer will continue to send your premiums to Colonial Life, no action is necessary.

If your leave of absence is three months or less and your employer will not be sending your premiums to Colonial Life, you need to send your premium payment to Colonial Life. You’ll need to send the amount that would have been deducted from your paycheck for the pay periods you’ll miss.

Mail your payments to:

Colonial Life & Accident Insurance Company
Attn: Account Services
P.O. Box 1365
Columbia, SC 29202

In addition to sending your premium payment, if you’ll be on a leave of absence for three months or more and your employer will not be sending your premiums to Colonial Life, we require that you complete and send us the Request for Service form to change your policy to be paid on an individual payment basis.

Policyholders, file claims, view your policies and more by logging in to our secure site. Not registered?