Colonial Life COVID-19 Response

Our commitment to customers and their employees

During this time of uncertainty, you can count on our unwavering support. We’re committed to meeting your needs and delivering quality, dependable service. This includes processing and paying claims, offering a flexible approach to enrollment, answering questions and providing infor­mation as you navigate the impacts to your own workforce.

Colonial Life is taking several steps to ensure we can support customers and their employees through the coronavirus (COVID-19) pandemic. Providing support for when the unexpected happens is how we deliver on our promise to our customers. As always, the health and safety of our customers, colleagues, and communities remain our top priority. Our business continuity program prepares us to respond to disruptive events through robust planning, regular testing, and constant monitoring – ensuring we can continue to support you and your employees as the situation progresses.

Our business continuity efforts

To minimize exposure to our employees and ensure stable service experiences for you, we’ve taken steps to:

  • Restrict all business travel for employees. Require employees who travel internationally to self-quarantine for 14 days.
  • Increase workplace sanitation and educate employees on health and safety best practices.
  • Enhance our remote-work capacity to handle a higher volume of people working from home, and encourage employees who can do so to work remotely.
  • Test technology to confirm we can shift critical tasks to other worksites and our remote workforce. 
  • Make flex schedules an option for employees who are working around personal and family obligations during the disruption.
  • Give financial support to employees who may need additional help or equipment to make working from home possible.
  • Provide emergency pay to employees in situations where flex scheduling or remote working are not possible.
  • Make access to free COVID-19 tests available for employees covered under Unum’s medical plan.
  • Identify critical system needs and ensure they will remain operational.
  • Account for variables in our planning, such as an increase in the number of claims filed.
  • Work with our vendors to ensure data transmission remains secure and information is protected as they temporarily shift their workforce to remote working. 
  • Seek input from vendors, state officials, and local governments, and incorporate best practices from external organizations.

Frequently asked questions

View our frequently asked questions for information about Colonial Life products, coverage and billing.

Plan Administrator questions

Policyholder questions

Pending governmental action

The page outlines our coverage with regard to COVID-19. However, it is important to note that state and federal governments and departments of insurance are in the process of providing guidance and direction for employers in response to the current situation. These developments will influence changes to our coverage, and we will publish updated guidance once occurs.

The Federal Bill:

Effective April 2nd, employers with <500 employees will be required to pay their employees sick leave for up to 2 weeks for COVID-19 related reasons:

  • If the employee is unable to work or telework and is subject to a Federal, State, or local quarantine or isolation order related to COVID-19, has been advised by a health care provider to self-quarantine due to concerns related to COVID-19, or is experiencing symptoms of COVID-19 and seeking a medical diagnosis.
    • Employers are required to pay the employee their regular rate of pay up to a maximum of $511 per day ($5,110 total).
  • If the employee is unable to work or telework and is caring for an individual who is subject to an order or been advised as described above, is caring for a son or daughter if the school or place of care has been closed or the child care provider is unavailable due to COVID-19 precautions, or is experiencing any other substantially similar condition specified by the Secretary of Health and Human Services in consultation with the Secretary of the Treasury and the Secretary of Labor.
    • Employers are required to pay 2/3’rd’s of the employee’s regular rate of pay up to a maximum of $200 per day ($2,000 total).

The Federal bill also expands FMLA by requiring employers to provide paid sick leave after 2 weeks and up to 12 weeks if an employee is unable to work (or telework) and needs leave to care for a son or daughter under 18 years of age if the school or place of care has been closed, or the child care provider is unavailable due to this public health emergency.

Employers can receive federal tax credits as a form of reimbursement for paid sick leave benefits required by the Federal bill. We recommend consulting your internal legal counsel or tax consultant to discuss the specifics of the federal tax credit program. This act expires on 12/31/2020.

Frequently asked questions

View our frequently asked questions for information about Colonial Life products, coverage and billing.

Plan Administrator questions

Policyholder questions

Contact us

Policyholders: 800-325-4368
Monday through Friday, 8 a.m. to 8 p.m. ET
ServiceCenter@ColonialLife.com

Plan Administrators: 800-256-7004
Monday-Friday, 8 a.m. to 7 p.m. ET
Service@ColonialLife.com

Agents: 800-438-6423
Monday-Friday, 8 a.m. to 7 p.m. ET
Service@ColonialLife.com

Brokers: 866-531-2022
Monday-Friday, 8 a.m. to 7 p.m. ET
Service@ColonialLife.com