Colonial Life COVID-19 response

Colonial Life is taking several steps to ensure we can support customers and their employees through the coronavirus (COVID-19) pandemic. Providing support for when the unexpected happens is how we deliver on our promise to our customers. As always, the health and safety of our customers, colleagues, and communities remain our top priority. 

Special information for customers with fewer than 500 employees:

The federal Paycheck Protection Program (PPP) can provide loans/grants to help pay your employees and cover insurance premiums. After Congress approved additional funds for the program, the Small Business Administration resumed accepting applications from participating lenders on April 27. Demand for these loans is still expected to outstrip the funding, so employers are encouraged to apply promptly. See our FAQs for more information.

Our commitment to customers and their employees

During this time of uncertainty, you can count on our unwavering support. We’re committed to meeting your needs and delivering quality, dependable service. This includes processing and paying claims, offering a flexible approach to enrollment, answering questions and providing infor­mation as you navigate the impacts to your own workforce.

Our business continuity program prepares us to respond to disruptive events through robust planning, regular testing, and constant monitoring – ensuring we can continue to support you and your employees as the situation progresses.

Our business continuity efforts

To minimize exposure to our employees and ensure stable service experiences for you, we’ve taken steps to:

  • Restrict all business travel for employees. Require employees who travel internationally to self-quarantine for 14 days.
  • Increase workplace sanitation and educate employees on health and safety best practices.
  • Enhance our remote-work capacity to handle a higher volume of people working from home, and encourage employees who can do so to work remotely.
  • Test technology to confirm we can shift critical tasks to other worksites and our remote workforce. 
  • Make flex schedules an option for employees who are working around personal and family obligations during the disruption.
  • Give financial support to employees who may need additional help or equipment to make working from home possible.
  • Provide emergency pay to employees in situations where flex scheduling or remote working are not possible.
  • Make access to free COVID-19 tests available for employees covered under Unum’s medical plan.
  • Identify critical system needs and ensure they will remain operational.
  • Account for variables in our planning, such as an increase in the number of claims filed.
  • Work with our vendors to ensure data transmission remains secure and information is protected as they temporarily shift their workforce to remote working. 
  • Seek input from vendors, state officials, and local governments, and incorporate best practices from external organizations.

Recruiting and hiring 

We have modified the way we recruit, interview, and onboard talent to keep employees and candidates safe and healthy.  Learn more about our approach here.

Contact us

Policyholders: 800-325-4368
Monday through Friday, 8 a.m. to 8 p.m. ET

Plan Administrators: 800-256-7004
Monday-Friday, 8 a.m. to 7 p.m. ET

Agents: 800-438-6423
Monday-Friday, 8 a.m. to 7 p.m. ET

Brokers: 866-531-2022
Monday-Friday, 8 a.m. to 7 p.m. ET

Dental & Vision Care Providers: 
Monday-Friday, 8 a.m. to 8 p.m. ET
Saturday, 10 a.m. to 4 p.m. ET