Special notices to customers

We're here to help you

We’re committed to our customers during challenging times. If your area is affected by severe weather, natural disasters or other emergencies, we want to help. You’ll find location-specific information below with details on how we can provide special assistance.

For policyholders

Feb. 19, 2018 - Ohio storms
Colonial Life is prepared to help your company and employees following the recent storms in Ohio. If you need special assistance during this time, please call our service representatives for help at 800-256-7004 or email us.

Please be assured we will not cancel coverage for customers in affected counties between February 19, 2018 and May 24, 2018. We’re also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information.

We’ll be glad to work with you to help ensure your employees’ important financial protection remains intact and on any other administrative challenges related to your coverage with us.
Feb. 14, 2018 - Indiana storms
Colonial Life is prepared to help your company and employees following the recent storms in Indiana. If you need special assistance during this time, please call our service representatives for help at 800-256-7004 or email us.

Please be assured we will not cancel coverage for customers in affected counties between February 14, 2018 and May 1, 2018. We’re also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information.

We’ll be glad to work with you to help ensure your employees’ important financial protection remains intact and on any other administrative challenges related to your coverage with us.
Dec. 04, 2017 – California wildfires

Colonial Life is prepared to help you following the recent wildfires in California. If you need special assistance during this time, please call our service representatives for help at 800-325-4368 or email us.

Please be assured we will not cancel coverage for customers in affected counties between Dec. 4, 2017 and Jan. 7, 2018. We’re also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information.

If you can’t receive your mail, we can send you claims payments via direct deposit or to an alternate address. And if you need to submit a claim, you can do so online via our eClaims system. To submit a claim, sign up for direct deposit or change your mailing address, log into your account or follow the simple directions to create a new account.

Sep. 20, 2017 – Puerto Rico hurricane

Colonial Life is prepared to help you following the recent hurricane in Puerto Rico. If you need special assistance during this time, please call our service representatives for help at 800-325-4368 or send us a message.

Please be assured we will not cancel your coverage between September 20, 2017 and the end of the disaster period. We're also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information.

Aug. 23, 2017 – Texas flooding
Colonial Life is prepared to help you following last year's flooding. If you need special assistance during this time, please call our service representatives for help at 800-325-4368 or request support online

Please be assured we will not cancel coverage for customers in affected counties between August 23, 2017 and May 13, 2018. We’re also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information.

If you can’t receive your mail, we can send you claims payments via direct deposit or to an alternate address. And if you need to submit a claim, you can do so online via our eClaims system. To submit a claim, sign up for direct deposit or change your mailing address, log into your account or follow the simple directions to create a new account

For plan administrators

Feb. 19, 2018 - Ohio storms
Colonial Life is prepared to help your company and employees following the recent storms in Ohio. If you need special assistance during this time, please call our service representatives for help at 800-256-7004 or email us.

Please be assured we will not cancel coverage for customers in affected counties between February 19, 2018 and May 24, 2018. We’re also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information.

We’ll be glad to work with you to help ensure your employees’ important financial protection remains intact and on any other administrative challenges related to your coverage with us.
Feb. 14, 2018 - Indiana storms
Colonial Life is prepared to help your company and employees following the recent storms in Indiana. If you need special assistance during this time, please call our service representatives for help at 800-256-7004 or email us.

Please be assured we will not cancel coverage for customers in affected counties between February 14, 2018 and May 1, 2018. We’re also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information.

We’ll be glad to work with you to help ensure your employees’ important financial protection remains intact and on any other administrative challenges related to your coverage with us.
Dec. 04, 2017 – California wildfires

Colonial Life is prepared to help your company and employees following the wildfires in California. If you need special assistance during this time, please call our service representatives for help at 800-256-7004 or email us.

Please be assured we will not cancel coverage for customers in affected counties between Dec. 4, 2017 and Jan. 7, 2018. We're also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information.

We'll be glad to work with you to help ensure your employees' important financial protection remains intact and on any other administrative challenges related to your coverage with us.

Sep. 20, 2017 – Puerto Rico hurricane

Colonial Life is prepared to help your company and employees following the recent hurricane in Puerto Rico. If you need special assistance during this time, please call our service representatives for help at 800-256-7004 or email us.

Please be assured we will not cancel your coverage between September 20, 2017 and the end of the disaster period. We're also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information.

Aug. 23, 2017 – Texas flooding

Colonial Life is prepared to help your company and employees following the recent flooding in Texas. If you need special assistance during this time, please call our service representatives for help at 800-256-7004 or email us.

Please be assured we will not cancel coverage for customers in affected counties between August 23, 2017 and May 13, 2018. We’re also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information.

We’ll be glad to work with you to help ensure your employees’ important financial protection remains intact and on any other administrative challenges related to your coverage with us.