Special notices to customers

Colonial Life is prepared to help you following the recent hurricane that affected South Carolina.  If you need special assistance during this time, please call our service representatives for help at 800-325-4368 or request support online.

Please be assured we will not cancel coverage for customers in Jasper, Beaufort, Colleton, Charleston, Dorchester, Berkeley, Georgetown, and Horry counties as they were affected by a recent state of emergency between August 31, 2019 and September 29, 2019. Future counties covered by declarations of emergency will also be covered. 

We’re also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information.

If you can’t receive your mail, we can send you claim payments via direct deposit or to an alternate address. And if you need to submit a claim, you can do so online via our online claim system. To submit a claim, sign up for direct deposit or change your mailing address, log into your account or follow the simple directions to create a new account.

Colonial Life is prepared to help you following the recent hurricane that affected Georgia.  If you need special assistance during this time, please call our service representatives for help at 800-325-4368 or request support online.

Please be assured we will not cancel coverage for customers in the 21 impacted counties as they were affected by a recent state of emergency between August 29, 2019 and September 27, 2019. Future counties covered by declarations of emergency will also be covered.

We’re also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information.

If you can’t receive your mail, we can send you claim payments via direct deposit or to an alternate address. And if you need to submit a claim, you can do so online via our online claim system. To submit a claim, sign up for direct deposit or change your mailing address, log into your account or follow the simple directions to create a new account.

Colonial Life is prepared to help you following the recent severe weather and tornadoes in Missouri. If you need special assistance during this time, please call our service representatives for help at 800-325-4368 or request support online.

Please be assured we will not cancel coverage for customers in Barton, Clay, Cole, Jasper and Miller counties, Missouri affected by a recent state of emergency between May 22, 2019 and September 30, 2019. Future counties covered by declarations of emergency will also be covered. 

We’re also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information.

If you can’t receive your mail, we can send you claim payments via direct deposit or to an alternate address. And if you need to submit a claim, you can do so online via our online claim system. To submit a claim, sign up for direct deposit or change your mailing address, log into your account or follow the simple directions to create a new account.