Special Notice to Federal Government Employees/Contractors

At Colonial Life, we are committed to supporting our valued customers through this challenging situation. Until further notice while the shutdown continues, as a means of keeping customers whole, we are extending grace period for premium payment for these workers. If you are a federal government employee or contractor directly affected by the shutdown in the form of not being paid or furloughed and receive a lapse or late premium notice regarding your coverage with Colonial Life, we encourage you to call us at 1-800-325-4368.  Our service representatives are prepared to assist you through these issues. Any adjustments made will remain in effect until further notice from Colonial Life.  We will release additional communications at a later date, including details on premium repayment.

If you need special assistance during this time, please call our service representatives for help at 800-325-4368 or request support online. If you need to submit a claim, you can do so online via our eClaims system. To submit a claim, sign up for direct deposit or change your mailing address, log into your account or follow the simple directions to create a new account.

Colonial Life is prepared to help you following the November earthquake in South Central Alaska. If you need special assistance during this time, please call our service representatives for help at 800-325-4368 or request support online.

Please be assured we will not cancel coverage for customers in affected counties between November 30, 2018 and December 31, 2019. This impacted Alaska area includes Anchorage Municipality, Kenai Peninsula Borough, and Matanuska-Susitna.

We’re also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information.

If you can’t receive your mail, we can send you claims payments via direct deposit or to an alternate address. And if you need to submit a claim, you can do so online via our eClaims system. To submit a claim, sign up for direct deposit or change your mailing address, log into your account or follow the simple directions to create a new account.

Colonial Life is prepared to help you following the recent storms. If you need special assistance during this time, please call our service representatives for help at 800-325-4368 or request support online.

Please be assured we will not cancel coverage for customers in affected counties between November 23, 2018 and January 23, 2019. This impacted Illinois county is: Christian.

We’re also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information.

If you can’t receive your mail, we can send you claims payments via direct deposit or to an alternate address. And if you need to submit a claim, you can do so online via our eClaims system. To submit a claim, sign up for direct deposit or change your mailing address, log into your account or follow the simple directions to create a new account.

Colonial Life is prepared to help you following the recent wildfires. If you need special assistance during this time, please call our service representatives for help at 800-325-4368 or request support online.

Please be assured we will not cancel coverage for customers in affected counties between November 15, 2018 and December 15, 2018. This impacted California counties are:  Butte, Los Angeles and Ventura.

We’re also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information.

If you can’t receive your mail, we can send you claims payments via direct deposit or to an alternate address. And if you need to submit a claim, you can do so online via our eClaims system. To submit a claim, sign up for direct deposit or change your mailing address, log into your account or follow the simple directions to create a new account.

Colonial Life is prepared to help you following Hurricane Michael. If you need special assistance during this time, please call our service representatives for help at 800-325-4368 or request support online.

Please be assured we will not cancel coverage for customers in affected counties between October 7, 2018 and January 7, 2019. This impacted Florida counties are:  Bay, Calhoun, Franklin, Gadsden, Gulf, Hamilton, Holmes, Jackson, Jefferson, Leon, Liberty, Madison, Suwannee, Taylor, Wakulla, and Washington.

We’re also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information.

If you can’t receive your mail, we can send you claims payments via direct deposit or to an alternate address. And if you need to submit a claim, you can do so online via our eClaims system. To submit a claim, sign up for direct deposit or change your mailing address, log into your account or follow the simple directions to create a new account.

Colonial Life is prepared to help you following Hurricane Florence. If you need special assistance during this time, please call our service representatives for help at 800-325-4368 or request support online.

Please be assured we will not cancel coverage for customers in affected counties between September 14, 2018 and February 14, 2019. We’re also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information.

If you can’t receive your mail, we can send you claims payments via direct deposit or to an alternate address. And if you need to submit a claim, you can do so online via our eClaims system. To submit a claim, sign up for direct deposit or change your mailing address, log into your account or follow the simple directions to create a new account.

Colonial Life is prepared to help you following Hurricane Florence. If you need special assistance during this time, please call our service representatives for help at 800-325-4368 or request support online.

Please be assured we will not cancel coverage for customers in affected counties between September 14, 2018 and November 13, 2018. We’re also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information, until January 11, 2019.

If you can’t receive your mail, we can send you claims payments via direct deposit or to an alternate address. And if you need to submit a claim, you can do so online via our eClaims system. To submit a claim, sign up for direct deposit or change your mailing address, log into your account or follow the simple directions to create a new account.

Special Notice to Federal Government Employees/Contractors

At Colonial Life, we are committed to supporting our valued customers through this challenging situation. Until further notice while the shutdown continues, as a means of keeping customers whole, we are extending grace period for premium payment for these workers. If you are a federal government agency or contractor directly affected by the shutdown in the form of not being funded and receive a lapse or late premium notice regarding your coverage with Colonial Life, we encourage you to call us at 1-800-256-7004.  Our service representatives are prepared to assist you through these issues. Any adjustments made will remain in effect until further notice from Colonial Life.  We will release additional communications at a later date, including details on premium repayment.

If you need special assistance during this time, please call our service representatives for help at 800-256-7004 or email us.

Colonial Life is prepared to help you following the November earthquake in South Central Alaska. If you need special assistance during this time, please call our service representatives for help at 800-256-7004 or email us.

Please be assured we will not cancel coverage for customers in affected counties between November 30, 2018 and December 31, 2019. This impacted Alaska area includes Anchorage Municipality, Kenai Peninsula Borough, and Matanuska-Susitna.

We’re also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information.

We’ll be glad to work with you to help ensure your employees’ important financial protection remains intact and on any other administrative challenges related to your coverage with us.

Colonial Life is prepared to help your company and employees following the recent storms. If you need special assistance during this time, please call our service representatives for help at 800-256-7004 or email us.

Please be assured we will not cancel coverage for customers in affected counties between November 23, 2018 and January 23, 2019. This impacted Illinois county is: Christian.

We’re also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information.

We’ll be glad to work with you to help ensure your employees’ important financial protection remains intact and on any other administrative challenges related to your coverage with us.

Colonial Life is prepared to help your company and employees following the recent wildfires. If you need special assistance during this time, please call our service representatives for help at 800-256-7004 or email us.

Please be assured we will not cancel coverage for customers in affected counties between November 15, 2018 and December 15, 2018. This impacted California counties are:  Butte, Los Angeles and Ventura.

We’re also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information.

We’ll be glad to work with you to help ensure your employees’ important financial protection remains intact and on any other administrative challenges related to your coverage with us.

Colonial Life is prepared to help your company and employees following Hurricane Michael. If you need special assistance during this time, please call our service representatives for help at 800-256-7004 or email us.

Please be assured we will not cancel coverage for customers in affected counties between October 7, 2018 and January 7, 2019. This impacted Florida counties are:  Bay, Calhoun, Franklin, Gadsden, Gulf, Hamilton, Holmes, Jackson, Jefferson, Leon, Liberty, Madison, Suwannee, Taylor, Wakulla, and Washington.

We’re also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information.

We’ll be glad to work with you to help ensure your employees’ important financial protection remains intact and on any other administrative challenges related to your coverage with us.

Colonial Life is prepared to help your company and employees following Hurricane Florence. If you need special assistance during this time, please call our service representatives for help at 800-256-7004 or email us.

Please be assured we will not cancel coverage for customers in affected counties between September 14, 2018 and February 14, 2019. We’re also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information.

We’ll be glad to work with you to help ensure your employees’ important financial protection remains intact and on any other administrative challenges related to your coverage with us.

Colonial Life is prepared to help your company and employees following Hurricane Florence. If you need special assistance during this time, please call our service representatives for help at 800-256-7004 or email us.

Please be assured we will not cancel coverage for customers in affected counties between September 14, 2018 and November 13, 2018. We’re also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information, until January 11, 2019.

We’ll be glad to work with you to help ensure your employees’ important financial protection remains intact and on any other administrative challenges related to your coverage with us.