Special notices to customers

We're here to help you

We’re committed to our customers during challenging times. If your area is affected by severe weather, natural disasters or other emergencies, we want to help. You’ll find location-specific information below with details on how we can provide special assistance.

Disaster event: New Mexico Trout Fire

Colonial Life is prepared to help you following the Trout Fire in New Mexico. If you need special assistance during this time, please call our service representatives for help at 866-679-3054. Or click here to ask a question, check your claim status or review your coverage.

We’re also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information.

Special notices for policyholders

Disaster event: Maryland storms

Colonial Life is prepared to help you following the severe storm in Allegany and Garrett counties. If you need special assistance during this time, please call our service representatives for help at 866-679-3054. Or click here to ask a question, check your claim status or review your coverage.

We’re committed to supporting our customers during this time and are following guidance from the Maryland Insurance Administration.

Disaster event: Kentucky storms

Colonial Life is prepared to help you following the severe storms in Clay, Laurel, Pulaski, and Russell counties. If you need special assistance during this time, please call our service representatives at 866-679-3054. Or click here to ask a question, check your claim status, or review your coverage.

We’re committed to supporting customers during this time and are following guidance from the Kentucky Department of Insurance, which includes:

Permitting insurers to extend timeframes for certain customer payments and other requirements
Encouraging insurers to delay policy cancellations or rate changes where mail delivery is disrupted
Requesting that insurers provide free copies of policies upon request

Disaster event: Iowa storms

Colonial Life is prepared to help you following the winter storm in Harrison County. If you need special assistance during this time, please call our service representatives for help at 866-679-3054. Or click here to ask a question, check your claim status or review your coverage. We’re also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information.

Disaster events: Hurricanes Helene & Milton

Colonial Life is prepared to help you following Hurricanes Helene and Milton. If you need special assistance during this time, please call our service representatives for help at 866-679-3054. Or click here to ask a question, check your claim status or review your coverage.

We’re also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information.

Disaster event: New Mexico flooding

Colonial Life is prepared to help you following the flooding in Chaves County. If you need special assistance during this time, please call our service representatives for help at 866-679-3054. Or click here to ask a question, check your claim status or review your coverage.

We’re also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information.

Disaster event: Pennsylvania Flooding

Colonial Life is prepared to help you following the flooding. If you need special assistance during this time, please call our service representatives for help at 866-679-3054. Or click here to ask a question, check your claim status or review your coverage.

We’re also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information.

Disaster event: Alaska rain and landslides

Colonial Life is prepared to help you following the rain and landslides. If you need special assistance during this time, please call our service representatives for help at 866-679-3054. Or click here to ask a question, check your claim status or review your coverage.

We’re also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information.

Disaster Event - Connecticut Flooding

We’re also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information.

Vermont Flooding July 2024

Unum is prepared to help you following the flooding in Vermont. If you need special assistance during this time, please call our service representatives for help at 866-679-3054. Or click here to ask a question, check your claim status or review your coverage.

We’re also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information.

Disaster event - Hurricane Beryl

Unum is prepared to help you following Hurricane Beryl. If you need special assistance during this time, please call our service representatives for help at 866-679-3054. Or click here to ask a question, check your claim status or review your coverage.

We're also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information.

Disaster event: Iowa Severe Weather

Unum is prepared to help you following the recent storms. If you need special assistance during this time, please call our service representatives for help at 866-679-3054. Or click here to ask a question, check your claim status or review your coverage.

We’re also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information.