Special notices to customers

We're here to help you

We’re committed to our customers during challenging times. If your area is affected by severe weather, natural disasters or other emergencies, we want to help. You’ll find location-specific information below with details on how we can provide special assistance.

Disaster event: Florida - Hurricane Nicole

Colonial Life is prepared to help you following the recent storms. If you need special assistance during this time, please call our service representatives for help at 866-679-3054. Or click here to ask a question, check your claim status or review your coverage.

This disaster event impacted Florida counties: Alachua, Bradford, Brevard, Broward, Charlotte, Citrus, Clay, Collier, DeSoto, Dixie, Duval, Flagler, Gilchrist, Glades, Hardee, Hendry, Hernando, Highlands, Hillsborough, Indian River, Jefferson, Lake, Lee, Levy, Manatee, Marion, Martin, Miami-Dade, Nassau, Okeechobee, Orange, Osceola, Palm Beach, Pasco, Pinellas, Polk, Putnam, Sarasota, Seminole, St. Johns, St. Lucie, Sumter, Taylor, Volusia and Wakulla.

We’re also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information.

For policyholders

October 2022 - Indiana Storms

Colonial Life is prepared to help you following the recent storms. If you need special assistance during this time, please call our service representatives for help at 866-679-3054. Or contact us to ask a question, check your claim status or review your coverage.

This impacted Indiana counties are Jefferson, Ohio and Switzerland.

We’re also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information.

FL - September 2022 - Hurricane Ian

Colonial Life is prepared to help your company and employees following Hurricane Ian. If you need special assistance during this time, please call our service representatives for help at 800-325-4368 or require support online.

We understand that due to Hurricane Ian customers may have to unexpectedly temporarily lay off or provide a leave of absence for employees. Employees on a temporary layoff or leave of absence due to impacts of the hurricane that began on or after September 23, 2022, will remain eligible for coverage through the end of the State of Emergency. During this temporary layoff or leave of absence extension, we will not strictly apply minimum hours worked requirements for an employee to be considered actively at work.

We are also extending policy provisions or other requirements that impose a time limit, including the submission of a claim or proof of loss and reporting of information.

We will provide an extension of the premium grace period and will not decline pending applications for additional information during the State of Emergency. Such extensions will be for reasonable time periods that will not result in a financial hardship on consumers when the payments become due after the extension has expired.

Florida has also requested that we review all cancellations in the ten days prior to the official disaster period for leniency. We have therefore used September 13, 2022, as the start date for any reinstatement processes for applicable systems. Therefore, for claimants living in an impacted area, if information was due to us on or after September 18, 2022, the deadline to submit that information is extended through November 28, 2022, unless the State of Emergency is extended.

Please be assured all coverage will remain in effect and we will not cancel coverage for customers between September 23, 2022, and November 28, 2022. This coverage applies for the entire state of Florida.

Colonial Life is aware that our customers are facing extraordinary challenges due to Hurricane Ian. We will be glad to work with you to help ensure your employees’ important financial protection remains intact and on any other administrative challenges related to your coverage with us.