Disaster preparedness

Take a look at the tips and instructions below, so that we can best help you when you need it most.

Verify your account contact information

To ensure that you never miss any communications or payments from us, make sure that your profile is up-to-date:

• Visit Member Services to register or login
• In the My Profile section, update your contact information, in case we need to reach you, as well as details related to your dependents
• Sign up for direct deposit to make sure you never miss a payment
  • Add a bank account on the Direct Deposit page by entering your banking information in the appropriate field.
  • If you would like to add direct deposit to an existing claim, please email us after adding your banking to your profile. You can use our Contact Us page. In the email, tell us you’ve added your banking information online and provide the applicable claim number.

The quickest, easiest way to file a claim is to submit it online. It will allow you to receive your benefits faster and avoid any delays in postal services caused a disaster.

Have your policy number and documents available

Make note of your policy numbers and, if possible, keep copies of your policy documents with you. In the event you are without internet access, this information will allow us to better assist you by phone or in person.

Ask us for help

Call us at the numbers listed on this page if you have any questions or need timely assistance. Before, during, or after a disaster, Colonial Life is here for you.

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