The most unusual interview questions

Interviews can be tricky for either side. If you’re being interviewed, once you get past the standard “Where do you see yourself in five years’ time?” questions, you never know what will be thrown at you. If you’re an interviewer, how do you get past the pre-scripted answers to the standard questions to see the real person and make the right hire?

Read More

How to hire and fire - according to the pros

Hiring and firing. Neither are decisions I take lightly. If you hire the wrong people you risk upsetting the balance of your whole team, while firing someone obviously has serious consequences not just for the individual involved but for staff morale in general.

Read More

6 words that will help you keep customers for life

I don't think there's any question that it's a lot harder than it was 30 years ago when there was no real alternative to shopping locally, but I still believe there are things that we, as businesses, can do to make it less likely for our customers to hop online and leave us.

Read More

7 New Year's business resolutions for 2017

Personally, I haven’t made any New Year’s resolutions since I was about 13 and determined to get onto the school soccer team. As you get older, you realize that choosing January 1st to change yourself or the world is a little restricting.

Read More

7 costly onboarding mistakes you can avoid

When making a new hire, it’s important that the onboarding process is handled carefully. If it is not done correctly, then you could end up with a number of issues: hiring the wrong person for the job, seeing a rapid turnover rate, or having clashing expectations of the new employee’s productivity and role, for example.

Read More

Top 5 time management tips to boost productivity

We all face crippling deadlines from time to time, and no matter how hard we try, there never seems to be enough time to get everything done. Some of us feel the pressure building up day after day as we accomplish mind-numbing task after mind-numbing task, never actually getting close to our to-do list finish line.

Read More

7 simple brand identity tips - what you can do

What’s your small business brand identity? Sure, you’ve got a logo, a website, business cards, signage and perhaps even a storefront – but your brand is so much more than the “look” of your business. While all these can help you project a carefully crafted image to your customers, true branding runs a lot deeper.

Read More