Get ready for an important security enhancement

Two-step verification is an online data-protection method that creates an additional step to help protect your account information, even if your login ID and password have been compromised.

E-consent gathers your permission to transfer information electronically. With your affirmative consent, we can provide documents to you via our secure website or by email. Without your affirmative e-consent, we can only send you documents via the U.S. Postal Service or fax, which may cause delays. Likewise, you may only send us documents in the same manner.

Yes, you can, and we will honor it. At that point, you will not be able to file claims electronically, view claim status or upload supporting claim documents through the portal. You will always have the option to re-establish your e-consent if you change your mind, and resume doing business with us electronically.

Soon, when you access your Colonial Life account, the system will automatically redirect you to a new login page.

• After you enter your current user ID and password, you will receive a one-time passcode (OTP) by email to verify that you are really you. Important — once we send you the OTP you have 30 minutes to enter it online. If you do not enter the OTP within the allowed time, simply start over by accessing your account again and we will send a new OTP.
• On the “Let’s verify you” screen, enter the passcode you received via email and select “Submit.”
• Next, agree to receive electronic documents (Voluntary Opt-in Consent Disclosure). Simply select your state of residence, click in the box next to “I agree,” and select “Continue.” You will only have to complete this step again if you log in to your Colonial Life account after 12 months of inactivity.
• You will now be logged in.

Yes, by agreeing to e-consent you will automatically be switched to paperless communications for documents such as premium statements, claim correspondence, policy notifications, etc.

No. Once you have logged in to your account you can manage your two-step authentication (multi-factor authentication) preferences at any time.