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clear_dot.gif (43 bytes)We want it to be easy for you to contact us. If you have a question, please feel free to contact us via phone, fax or e-mail. Just choose the option that is most convenient. If you are a policyholder or plan administrator use the links on the left to find different ways to get in touch with us.
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Contact Us Online
Need to get in touch with us?
Policyholder Contact Information

Customer Service Center
1-800-325-4368
  • Automated service is available 24 hours a day, seven days a week.
  • To speak with a customer service representative, please call between 8 a.m. – 7 p.m. EST Monday through Friday.
  • Spanish-speaking representatives are available during normal business hours.

 


Mail
For Claims:
Colonial Supplemental Insurance
Processing Center - Claims Department
P.O. Box 100195
Columbia, SC 29202-3195

All Other Correspondence
Colonial Supplemental Insurance
Processing Center
P.O. Box 1365
Columbia, SC 29202-1365

Fax Claims: 1-800-880-9325
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Web Site Access
Need access to the ColonialConnect for Plan AdministratorsSM web site?
Plan Administrator Contact Information

If you have questions about your billing invoice, the payment process, bill reconciliation or an employee’s claim, please contact our Plan Administrator Service Center.

You can also get answers to various questions via our ColonialConnect for Plan AdministratorsSM web site.


Plan Administrator Service Center
1-800-256-7004

Service Specialists available
Monday - Friday, 8 a.m. – 7 p.m., EST

Fax: 1-803-213-7243, available 24 hours a day, 365 days a year

Mailing Address:
Colonial Supplemental Insurance
Plan Administrator Service Center
P.O. Box 1365
Columbia SC 29202
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Colonial Supplemental Insurance products are underwritten by:
The Paul Revere Life Insurance Company, Worcester, MA
Administrative Office: Colonial Supplemental Insurance Division, 1200 Colonial Life Blvd, Columbia, SC, 29210

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