Colonial Life customers give positive ratings for service in 2013

Plan administrators are pleased with company’s products and services

COLUMBIA, S.C. (June 4, 2014) — Results from an independent customer satisfaction survey show Colonial Life & Accident Insurance Company’s plan administrators are pleased with the service they receive.

Annual survey results from a random sampling of Colonial Life plan administrators in 2013 revealed that 96 percent are likely to recommend Colonial Life and 98 percent are likely to continue offering Colonial Life products.

In addition, plan administrators gave positive ratings to Colonial Life in the following areas: 

  • 99 percent — for ease of use of online services.
  • 97 percent — for ease of submitting billing changes.
  • 94 percent — for thorough, fair and objective evaluation of all claims.
  • 94 percent — for the company’s financial strength.
  • 93 percent — for the company’s positive corporate reputation.
  • 91 percent — for overall value.  

“Our annual plan administrator survey helps us monitor how well we’re serving ourccustomers,” says Doug Smith, vice president of account services at Colonial Life. “We place tremendous value in what our customers think and how we can improve upon the service we provide.”

Harris Poll conducted the survey on behalf of Colonial Life.  

i 526 phone and online interviews were conducted among plan administrators. The survey was conducted by Harris Poll between October 21 and November 22, 2013. For details regarding the survey methodology, please contact JMoffett@ColonialLife.com.

About Colonial Life

Colonial Life & Accident Insurance Company is a market leader in providing financial protection benefits through the workplace, including disability, life, accident, dental, cancer, critical illness and hospital confinement indemnity insurance. The company’s benefit services and education, innovative enrollment technology and personal service support more than 80,000 businesses and organizations, representing more than 3 million of America’s workers and their families. For more information visit www.coloniallife.com or connect with the company at www.facebook.com/coloniallifebenefits, www.twitter.com/coloniallife and www.linkedin.com/company/colonial-life.