Colonial Us

Contact Information

The fastest way to get information is to login to My Colonial Life. We also offer automated phone service 24 hours a day, seven days a week. If you would like to speak with a customer service representative, please call during the hours specified below.

What is the status of my claim?

  • Save yourself some time. For quick access to your current or recent claims activity you can login to My Colonial Life.
  • If you are not already a member, please register now for immediate access.

What benefits does my policy provide?

How do I file a wellness claim?

  • Claims for health screenings that are less than a year old can be filed online.
  • It's faster and easier than by phone or paper.
  • Just login to My Colonial Life if you are a current website member, or you can also register and gain access right away.

Policyholders

The fastest way to get policy and claims information is to login to My Colonial Life. Not a member? Sign up now.

Plan Administrators

Request access to the Plan Administrator Website

Policyholders

The fastest way to get policy and claims information is to login to My Colonial Life. Not a member? Sign up now.

To speak with a customer service representative, please call between 7 a.m. – 8 p.m. EST Monday through Friday. Spanish-speaking representatives are available during normal business hours.

Phone: 1.800.325.4368

Fax Claims: 1.800.880.9325

Send us a message online

Address for Claims

  • Colonial Life & Accident Insurance Company
  • P.O. Box 100195
  • Columbia, SC 29202-3195

All Other Correspondence

  • Colonial Life & Accident Insurance Company
  • P.O. Box 1365
  • Columbia, SC 29202-1365

Información en Español

Plan Administrators

The fastest way to manage your employees' benefits and pay your bill is to login to the Plan Administrator Website. Not a member? Request Access.

Service Specialists available Monday – Friday, 8 a.m. – 7 p.m., EST

Phone: 1.800.256.7004

Fax: 1.800.561.3082

Address:

  • Colonial Life & Accident Insurance Company
  • P.O. Box 1365
  • Columbia, SC 29202

Brokers

Service Specialists available Monday – Friday, 8 a.m. – 7 p.m., EST

Phone: 1.866.531.2022

Address:

  • Colonial Life & Accident Insurance Company
  • P.O. Box 1365
  • Columbia, SC 29202

Producers

Service Specialists available Monday – Friday, 8 a.m. – 7 p.m., EST

Phone: 1.800.438.6423

Address:

  • Colonial Life & Accident Insurance Company
  • P.O. Box 1365
  • Columbia, SC 29202