Claims Services

Policyholder Services

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Employer Support
Plan Administrator Support
clear_dot.gif (43 bytes)Plan Administrator Web Site
E-Services
Information about Active Military Duty
Contact Information

Account Services

Account Services

clear_dot.gif (43 bytes)When you choose to offer your employees supplemental insurance from Colonial, you are choosing to work with a company that will be here for what happens next. We value your
business and strive to make it easy for you to do business with us. From communicating and enrolling a supplemental benefits program, to prompt and helpful claims and account services, we want to build a long-term relationship with you and your employees.

Our support services are comprehensive, making for what happens next easier for employers and plan administrators.
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More Info Request Form
Complete this brief online form if you would like more information regarding how our powerful benefits solutions can work for you.
Employer Support
 
Powerful Benefits Solutions… One Source

An industry leader and pioneer for more than 65 years, Colonial is virtually three companies in one, providing comprehensive, flexible benefits solutions for employers every day. Consider how these services could enhance your employee benefits program:
  • Simple, thorough benefits communication, tailored to meet your business needs and to suit the simplicity – or complexity -- of your benefits package.
  • Agent-assisted group or one-on-one meetings and self-enrollment options.
  • A suite of enrollment services for single or multiple locations, featuring one-on-one, electronic, web-based, call center, paper applications, group meetings. We help you develop an enrollment strategy that meets your needs, not ours.
  • Personalized salary illustrations, benefit statements and election forms to provide each of your employees a snapshot of his or her benefit selections, deductions – and what you, the employer, contribute.
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Plan Administrator Support

As an account plan administrator, you are important to Colonial. With dedicated call centers, a web site and customer service specialists ready to help you, Colonial is committed to making your relationship with us a valuable one. We set high service 



standards and work hard to meet – if not exceed – them. Take a minute to learn about our web site built specifically for Colonial plan administrators and see The Colonial Advantage in action.

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Overview of the Plan Administrator Web Site
Take an online tour and preview Colonial's E-Services.

Request Access for Plan Administrator Web Site
Interested? Registering is easy for active Colonial accounts, and we encourage you to do so. Simply complete the electronic registration form.

ColonialConnect for Plan AdministratorsSM Web Site

This secure web site was designed especially for Colonial plan administrators. It allows you to conduct your Colonial business online and with the confidence that the information you submit will stay private. When you join this web site, you will be able to:
  • Take advantage of Colonial’s E-Services options. 
  • E-mail questions, requests or information to the Colonial plan administrator service center.
  • Link to several pages of the CCH HR Web Site. This link is provided through a special arrangement we have with CCH, Inc., and is available to


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    you at no fee. You can enjoy valuable, convenient online references and support, including research tools, information and checklists specific to human resource topics.
  • Have service resource information, such as tips on billing administration, claims filing, handling an employee’s leave of absence, and more, at your fingertips. 

Preview ColonialConnect and see what it can do for you. It is easy to join, simply complete the electronic registration form.

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Overview of the Plan Administrator Web Site
Take an online tour and preview Colonial's E-Services.

Request Access for Plan Administrator Web Site
Interested? Registering is easy for active Colonial accounts, and we encourage you to do so. Simply complete the electronic registration form.

E-Services 

Colonial’s web-based services are designed with our plan administrators in mind. Let us save you valuable time and energy so you can focus on the more important aspects of your job! If you haven’t yet discovered the convenience and simplicity of our E-Services, take a look at our online demo for a sneak preview of the electronic service options available exclusively through the secure ColonialConnect for Plan AdministratorsSM web site. 

Ez Billing – is the most convenient way to reconcile your account bill. It’s simple, it’s easy and it’s a free service for Colonial accounts. This completely automated service is as easy as attaching a document to an e-mail message. You send us an electronic file that reflects any premiums for Colonial products that you deducted from your employees’ paychecks. We will then compare it to our current electronic bill for your account, resolve any discrepancies, and apply the premium. 



E-Bill – This service provides an online view of your account bill. You can view the summary information associated with your bill, such as the bill premium due date, premium due, invoice number and billing frequency. If your account has 250 or fewer payers, you can view your bill in detail.

E-mail Notification Service – We can also provide you an e-mail notification each time your new bill information is posted on the ColonialConnect site – no more paper bills! 

E-Pay – You can choose to pay your bill through our electronic premium payment service, which is available to our Ez Billing customers. 

Join the ColonialConnect for Plan AdministratorsSM web site and start taking advantage of these service options now. 

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Acts of War Include File
Military Duty and Insurance Coverage
Information to help you understand your concerns.


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Information about Active Military Duty

You may have questions or concerns about how military duty or action will affect Colonial’s supplemental insurance plans. Some of your questions may include:
  • How will Colonial’s supplemental insurance coverages apply to reservists called for active military duty?
  • How will “war exclusions” be handled for claims resulting from future military action or terrorist attacks?
 



Our document about Military Duty and Insurance Coverage answers some of these questions. If you have additional questions, please feel free to call the Colonial Service Center at 1-800-325-4368. 




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Request Access for Plan Administrator Web Site
 Would you like to use the ColonialConnect for Plan AdministratorsSM web site? 
Registering is easy for active Colonial accounts, and we encourage you to do so. Simply complete the electronic registration form by clicking the link above.
Plan Administrator Contact Information

If you have questions about your billing invoice, the payment process, bill reconciliation or an employee’s claim, please contact the Plan Administrator Service Center.

You can also get answers to various questions via the ColonialConnect for Plan AdministratorsSM web site.



Plan Administrator Service Center
1-800-256-7004


Service Specialists available
Monday - Friday, 8 a.m. – 7 p.m., EST

Fax: 1-803-213-7243, available 24 hours a day, 365 days a year

Mailing Address:
Colonial Life & Accident Insurance Company
P.O. Box 1365
Columbia SC 29202
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© 2008 Colonial Life & Accident Insurance Company Important Legal Notice
Compensation Disclosure Information
Privacy Notices
 
Colonial Life & Accident Insurance Company is a subsidiary of Unum Group
This site was created to accommodate Netscape 6.2 or higher or Microsoft Internet Explorer 5.0 or higher.
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"Colonial Life," the logo and "making benefits count," separately and in combination, are registered service marks of Colonial Life & Accident Insurance Company. All rights reserved.

Colonial Life products are underwritten by Colonial Life & Accident Insurance Company. Coverage has exclusions and limitations that may affect benefits payable. Coverage may vary by state and may not be available in all states. See your representative for complete details. Colonial Life is the marketing brand of Colonial Life & Accident Insurance Company.

  • Easy, flexible administrative services, such as access to Premium Only Plan (POP) administration and Flexible Spending Accounts, to help make benefit dollars go further.
  • An exclusive, secure plan administrator web site, with
    E-Services for quick and easy online billing and free access to CCH HRAnswersNow® web site.
  • A competitive, broad portfolio of individual and group products to help round out your employee benefits offerings, several of which are compatible with HSAs and HRAs.
  • Fully trained sales representatives, many certified in core enrollment and consumer-driven health care communications.
  • Bilingual enrollers and communication materials

Learn more about how Colonial can help you strengthen your employee benefits program – with less hassle. Read more about each of the services mentioned here on our web site, or contact us to have a Colonial representative contact you and provide more information.

Employer Services
Colonial's Employer Services were created specifically to support you in your benefits administration and give you a simple way to expand your benefits offerings. See your Colonial representative to find out more about the following service options or complete the online information request form.

E-Services
These simple web-based billing services are free for active Colonial accounts and are conducted through our secure, members-only ColonialConnect for Plan AdministratorsSM web site. Colonial's E-Services include E-Bill, E-Bill Notification, Ez Billing and E-Pay. More information about how these services can simplify your Colonial account transactions can be found in the Plan Administrator Support section of this web site.

Core Benefits Communication
Colonial's core benefits communication and enrollment capabilities allow our representatives to communicate and/or enroll employer-sponsored and supplemental insurance benefits. Our representatives meet one-on-one with employees to communicate the benefits being offered, even those not offered by Colonial. We also offer personalized

employee benefits statements for businesses of all sizes. These benefits statements give your employees a snapshot of their employer-paid benefits, which can help them understand the value of their benefits program. Colonial's core benefits communication and benefits statements are available at no direct cost to you.

CCH HR Web Site
This handy reference tool provides regulatory and compliance information about a wide range of human resource topics such as FMLA, Social Security, HIPAA and Workers' Compensation. This service is available free of charge to active Colonial accounts and is available through the ColonialConnect for Plan AdministratorsSM web site.


Premium Only Plan Administration**
POP plans are an excellent way for employers to enhance their employee benefits package while reducing both employer and employee payroll taxes. Governed by certain provisions of Section 125 of the Internal Revenue Code, POP plans provide tax-exempt treatment of employee premium contributions to qualified benefits plans. A POP plan administration service can help ensure that your business complies with Section 125 with personalized plan documents, non-discrimination testing procedures and more.

Flexible Spending Accounts**
FSAs are another way to enhance your benefits program and help your employees save money. With FSAs, employees add pretax dollars to reimbursement accounts to help with the cost of qualified expenses. Colonial can also assist employers in selecting an

affordable flexible benefits service provider. The following types of FSA accounts are available.

Dependent Care Reimbursement Accounts
With these accounts, employees can set aside pretax dollars to help with out-of-pocket expenses for dependent care that enables employees or their spouses to work. Examples include day care expenses, after-school expenses for children under 13, and care for an adult dependent incapable of self-care.

Medical Reimbursement Accounts
With these accounts, employees can set aside pretax dollars to help with out-of-pocket medical expenses not covered by insurance plans. Examples include dental, vision and health plan expenses. Flexible spending accounts also provide employees a way to pay higher

deductibles and coinsurance with pretax dollars.

**These services are not administered by Colonial. Colonial has arranged marketing alliances that may include preferred pricing with Ceridian Corporation (www.ceridian.com).

Source: *Health Industries Research Companies, 2001