Policyholder Services

When you buy personal insurance products from Colonial Life, you are better prepared to make your benefits count. If you suffer a sickness or disability, you will be glad to have your Colonial Life coverage to help see you through. Bills and other every day living expenses continue, and your Colonial Life policy can help you get your life back to normal. If you change jobs or retire, you can rest assured in knowing that in most cases, you can take your valuable coverage with you.

Finding Information Online

This web site is only one way that we work to provide you with accurate and convenient service. In the FAQ (Frequently Asked Questions) section, you will find answers to common policyholder questions, possibly saving you a call to the Colonial Life Service Center. Our policyholder web site is also a valuable resource for information.

You can also e-mail your question to us in the Contact Us section of this web site.

Policyholder Web Site

This secure web site was designed especially for you, the Colonial Life policyholder. It gives you instant access to important forms and information all in one place. You can see your personal information, change your name and address and check the status of a claim. You can also:

  • Access service forms, including those available in Spanish.
  • Read information about how to file a claim.
  • File a wellness claim.
  • File a loss of life notification.

Request access to the Policyholder Website

Policyholder Contact Information

  • Automated service is available 24 hours a day, seven days a week.
  • To speak with a customer service representative, please call between 8 a.m. and 7 p.m. EST Monday through Friday.
  • Spanish-speaking representatives are available during normal business hours.

Online

Policyholder Contact Us Form

Colonial Life Service Center

1.800.325.4368

Mail For Claims

Colonial Life & Accident Insurance Company
P.O. Box 100195
Columbia, SC 29202-3195

Fax Claims

1.800.880.9325

All Other Correspondence

Colonial Life & Accident Insurance Company
P.O. Box 1365
Columbia, SC 29202-1365

Your Privacy

Colonial Life is committed to maintaining your privacy. We understand that much of the information you share with us is personal. If you are concerned about your privacy, please read Colonial Life's Privacy Notices.

These notices clarify our privacy practices and describe how we maintain the confidentiality of the information you share with Colonial Life.

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