Call Center

In cases where employees work in the field, are constantly mobile or are in secured locations, our Call Center provides another one-to-one option. Employees can simply call our toll-free number and a Call Center Associate will educate the employee about the benefits available, answer the employee’s questions and lead them through the enrollment process.

I'm an Employee.
What does this mean for me?

Enrolling in a Colonial Life personal insurance plan through our Call Center offers you another one-to-one session with a benefits counselor over the phone. And it’s more convenient if – for whatever reason – you can’t meet in person with a Colonial Life benefits counselor.

Don’t have Colonial Life? Take this to your boss.

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You can trust our Call Center capability to provide an effective one-to-one enrollment option for employees who cannot meet face-to-face with an enroller:

Staffed with full-time employees at home office
Remote capabilities to route calls to our National Enrollment Team
Voice-recording software
Service standards consistent with Customer Service Scorecard

Want to know more? Talk to your Colonial Life benefits contact or complete a request form to have one of our benefit counselor contact you.

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©2010 Colonial Life & Accident Insurance Company Colonial Life & Accident Insurance Company is a subsidiary of Unum Group

Colonial Life products are underwritten by Colonial Life & Accident Insurance Company. Coverage has exclusions and limitations that may affect benefits payable. Coverage may vary by state and may not be available in all states. See your representative for complete details. Colonial Life is the marketing brand of Colonial Life & Accident Insurance Company.