5 things you do that cause high employee turnover

For me and, after talking to other small businesses, for others too, employee turnover is a huge issue. When you only employ a handful of people, if one of them leaves it creates a real hole. And that’s before you even get started on the cost of replacing them and the productivity issues and lower morale caused by others having to cover their work. So the more we, as businesses, can do to keep our top talent, the better, right? But how? 

Read More

13 management styles no one wants to see. Ever.

All managers have their own style and some are definitely more effective than others. Over the years I've come across quite a few different approaches -both from people who've managed me directly and, more recently, who I've worked with on projects. And while I've been inspired by some people's approaches, I've been less than impressed with others.

Read More

10 female entrepreneurs to watch in 2017

At the start of a new year it’s natural to think about what may lie ahead and the opportunities that may present themselves. Every year we’re seeing new innovations, startups and emerging business leaders, and 2017 looks set to be no different.

Read More

How to hire and fire - according to the pros

Hiring and firing. Neither are decisions I take lightly. If you hire the wrong people you risk upsetting the balance of your whole team, while firing someone obviously has serious consequences not just for the individual involved but for staff morale in general.

Read More

6 words that will help you keep customers for life

I don't think there's any question that it's a lot harder than it was 30 years ago when there was no real alternative to shopping locally, but I still believe there are things that we, as businesses, can do to make it less likely for our customers to hop online and leave us.

Read More