Colonial Life customers pleased with claims experience

Independent customer satisfaction surveys show Colonial Life policyholders are highly satisfied.

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COLUMBIA, S.C. (Dec. 15, 2014) — Colonial Life & Accident Insurance Company policyholders are highly satisfied with the service they receive, according to customer satisfaction surveys by an independent research company.

Ninety-four (94) percent of voluntary benefits customers reported satisfaction with the overall handling of their claim during the third-quarter surveys conducted by Market Decisions Corporation on behalf of Colonial Life. The independent research firm surveyed a random sampling of claimants about their experience and satisfaction with the claims process.

Other key findings included:

  • 96 percent of customers report being satisfied with the overall experience of submitting their claims.
  • 92 percent were satisfied with how easy it is to check on the status of their claim.
  • 92 percent were satisfied with the timeliness of the communication they received after first filing their claim.
  • 92 percent were satisfied with the simple and clear language in written communications.

“These quarterly surveys are an important measure of how well we are serving our customers,” says Deb Rasmussen, vice president for claims at Colonial Life. “We work hard to meet and exceed customers’ expectations because they’re the reason we’re here – to preserve and protect what they’ve worked so hard to build.”

About Colonial Life

Colonial Life & Accident Insurance Company is a market leader in providing financial protection benefits through the workplace, including disability, life, accident, dental, cancer, critical illness and hospital confinement indemnity insurance. The company’s benefit services and education, innovative enrollment technology and personal service support more than 80,000 businesses and organizations, representing more than 3 million of America’s workers and their families. For more information visit www.coloniallife.com or connect with the company at www.facebook.com/coloniallifebenefits, www.twitter.com/coloniallife and www.linkedin.com/company/colonial-life.