Commitment to Great Service
We Take Service Seriously
Motivated by Customer Feedback
We’ve been around for 75 years and have grown to become a national industry leader. Part of what’s kept us strong is an ongoing commitment to unmatched customer service.
We regularly measure our service through customer surveys, and we’ve consistently scored high marks. We’ll settle for nothing less.
According to a recent survey*:
- 94 percent of our customers said they are likely to keep their Colonial Life policy.
- 94 percent said their Colonial Life representative was professional.
We’re proud of these results, but we’re not done yet. We’re always improving to better serve you.
*KS&R, Colonial Life Contact Center Survey (2013).