Claims Services

Policyholder Services

Account Services

Customer Support
Customer Support
We work hard to make it easy for you to do business with us. Whether you are a policyholder, employer or a plan administrator, we value our relationship with you. If you are calling about claims status or with a billing question, Colonial’s customer service representatives will provide you with responsive and consistent service. Colonial’s focus is on the customer and our goal is to give ongoing support to all Colonial customers.

Committed to service, we make excellence in customer service a top priority. Our service standards are in writing, and we consistently measure whether those standards are met. Claims and other service requests are handled efficiently and with compassion. Your business is serious and we treat it as such.

Colonial. Superior service for what happens next.
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Colonial Life & Accident Insurance Company is a subsidiary of Unum Group
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Colonial Life products are underwritten by Colonial Life & Accident Insurance Company. Coverage has exclusions and limitations that may affect benefits payable. Coverage may vary by state and may not be available in all states. See your representative for complete details. Colonial Life is the marketing brand of Colonial Life & Accident Insurance Company.