Claims Services
icon_subindicator.gif (73 bytes) Policyholder Services
Policyholder Web Site
Your Privacy
Information about Active Military Duty
Frequently Asked Questions
Contact Information
Account Services
Policyholder Services
When you buy supplemental insurance from Colonial, you are better prepared for what happens next. If you suffer a sickness or disability, you will be glad to have your Colonial coverage to help see you through. Bills and other everyday living expenses continue, and your Colonial policy can help you get your life back to normal. If you change jobs or retire, you can rest assured in knowing that in most cases, you can take your valuable coverage with you.

clear_dot.gif (43 bytes)Finding Information Online
This web site is only one way that we work to provide you with accurate and convenient service. In the FAQ (Frequently Asked Questions) section,		 Policy Holder Services

you will find answers to common policyholder questions, possibly saving you a call to the Colonial Service Center. Our new policyholder web site is also a valuable resource for information.

You can also e-mail your question to us in the Contact Us section of this web
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Overview of ColonialConnect for Policyholders
Take an online tour and preview Colonial’s web site just for policyholders.
      Request Access for Policyholder Web Site
Interested? Signing up is easy for current Colonial policyowners, and we encourage you to register. Simply complete the electronic registration form and you’ll soon have access to your information.		  
Policyholder Web Site

This secure web site was designed especially for you, the Colonial policyholder. It gives you instant access to important forms and information all in one place. You can see your personal information, change your name and address and check the status of a claim. You can also:
  • Access service forms, including those available in Spanish.
  • Read information about how to file a claim.
  • File a wellness claim.
  • File a loss of life notification.
 

Preview ColonialConnect for Policyholders and see what it can do for you. After the preview, be sure to register using the electronic registration form.

 
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Privacy Notices
Find information about how we handle your privacy.
Your Privacy

Colonial is committed to maintaining your privacy. We understand that much of the information you share with us is personal. If you are concerned about your privacy, please read Colonial’s Privacy Notices. 


These notices clarify our privacy practices and describe how we maintain the confidentiality of the information you share with Colonial. 

 
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Acts of War Include File
Military Duty and Insurance Coverage
Information to help you understand your concerns.


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Information about Active Military Duty

You may have questions or concerns about how military duty or action will affect Colonial’s supplemental insurance plans. Some of your questions may include:
  • How will Colonial’s supplemental insurance coverages apply to reservists called for active military duty?
  • How will “war exclusions” be handled for claims resulting from future military action or terrorist attacks?
 


Our document about Military Duty and Insurance Coverage answers some of these questions. If you have additional questions, please feel free to call the Colonial Service Center at 1-800-325-4368. 
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Contact Us Online
Need to get in touch with us?

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 Español
Policyholder Contact Information

Colonial Service Center
1-800-325-4368
  • Automated service is available 24 hours a day, seven days a week.
  • To speak with a customer service representative, please call between 8 a.m. – 7 p.m. EST Monday through Friday.
  • Spanish-speaking representatives are available during normal business hours.

 


Mail
For Claims:
Colonial Life & Accident Insurance Company
P.O. Box 100195
Columbia, SC 29202-3195

All Other Correspondence
Colonial Life & Accident Insurance Company
P.O. Box 1365
Columbia, SC 29202-1365

Fax Claims: 1-800-880-9325
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© 2008 Colonial Life & Accident Insurance Company Important Legal Notice
Compensation Disclosure Information
Privacy Notices
 
Colonial Life & Accident Insurance Company is a subsidiary of Unum Group
This site was created to accommodate Netscape 6.2 or higher or Microsoft Internet Explorer 5.0 or higher.
This site is best viewed at a screen resolution of 800x600.
Adobe Acrobat Reader required for selected content.

"Colonial Life," the logo and "making benefits count," separately and in combination, are registered service marks of Colonial Life & Accident Insurance Company. All rights reserved.

Colonial Life products are underwritten by Colonial Life & Accident Insurance Company. Coverage has exclusions and limitations that may affect benefits payable. Coverage may vary by state and may not be available in all states. See your representative for complete details. Colonial Life is the marketing brand of Colonial Life & Accident Insurance Company.

site. Please include your name and Social Security number or policy number in your message. You will receive a response to your message within two business days.

We have also placed many commonly used forms on this site for you to download at your convenience. Even better, you can file your wellness claim form and loss of life notification form online in the Claims Services section of this web site.

The Colonial Service Center
If you don’t find the information you are looking for here, you can call the Colonial Service Center at 1-800-325-4368. This center is dedicated to providing prompt, courteous and accurate information to


our policyholders. We set high service standards and work to exceed them.

When you call the service center you can choose the automated service option or choose to speak with a customer service representative. Please have your policy number or Social Security number available when you call.

For your convenience, the automated service option is available 24 hours a day, seven days a week. With our automated service option you can
  • Check the status of your claim or confirm the receipt of your claim.
  • Order additional claim forms.
  • Listen to instructions for filing a claim.
  • Listen to instructions on how to pay premiums while on a leave of absence.
  • File your wellness claim 24 hours a day, seven days a week.
  • Change your name or address.

If you require additional information and would like to speak with a customer service representative, please call the Colonial Service Center and a representative will be happy to assist you. Representatives are available Monday through Friday, 8 a.m. – 7 p.m. EST. Please have your Social Security

number or policy number ready when you call. To meet the needs of our Spanish-speaking policyholders, the Colonial Service Center is staffed with bilingual customer service representatives. These representatives are available during normal business hours and can be reached using the main number for the Colonial Service Center.