Account Services

Plan Administrator Support

As an account plan administrator, you are important to Colonial Life. With dedicated call centers, a web site and customer service specialists ready to help you, Colonial Life is committed to making your relationship with us a valuable one. We set high service standards and work hard to meet if not exceed them. Take a minute to learn about our web site built specifically for Colonial Life plan administrators.

ColonialConnect for Plan Administratorssm Website

This secure web site was designed especially for Colonial Life plan administrators. It allows you to conduct your Colonial Life business online and with the confidence that the information you submit will stay private. When you join this web site, you will be able to:

  • Take advantage of Colonial Life's E-Services options.
  • E-mail questions, requests or information to the Colonial Life plan administrator service center.
  • Link to several pages of the CCH HR Web Site. This link is provided through a special arrangement we have with CCH, Inc., and is available to you at no fee. You can enjoy valuable, convenient online references and support, including research tools, information and checklists specific to human resource topics.
  • Have service resource information, such as tips on billing administration, claims filing, handling an employee's leave of absence, and more, at your fingertips.

Request access to the Plan Administrator website.

E-Services

Colonial Life's web-based services are designed with our plan administrators in mind. Let us save you valuable time and energy so you can focus on the more important aspects of your job!

Ez Billing: The most convenient way to reconcile your account bill. It's simple, it's easy and it's a free service for Colonial Life accounts. This completely automated service is as easy as attaching a document to an e-mail message. You send us an electronic file that reflects any premiums for Colonial Life products that you deducted from your employees' paychecks. We will then compare it to our current electronic bill for your account, resolve any discrepancies, and apply the premium.

E-Bill: This service provides an online view of your account bill. You can view the summary information associated with your bill, such as the bill premium due date, premium due, invoice number and billing frequency. If your account has 250 or fewer payers, you can view your bill in detail.

Ez Administration: This functionality allows you to "search" at the employee level and view employee-level information on Colonial Life products such as policy status, coverage effective dates and policy/coverage type.

E-mail Notification Service: We can also provide you an e-mail notification each time your new bill information is posted on the ColonialConnect site - no more paper bills!

E-Pay: You can choose to pay your bill through our electronic premium payment service, which is available to our Ez Billing customers.

Join the ColonialConnect for Plan Administrators web site and start taking advantage of these service options now.

Plan Administrator Contact Information

If you have questions about your billing invoice, the payment process, bill reconciliation or an employee's claim, please contact the Plan Administrator Service Center.

You can also get answers to various questions via the ColonialConnect for Plan Administrators website.

Plan Administrator Service Center

1.800.256.7004

Service specialists available Monday through Friday, 8 a.m. until 7 p.m., EST

Fax

1.803.213.7243, available 24 hours a day, 365 days a year.

Mailing Address

Colonial Life & Accident Insurance Company
P.O. Box 1365
Columbia SC 29202

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