Colonial Life COVID-19 response

Colonial Life is taking several steps to ensure we can support customers and their employees through the coronavirus (COVID-19) pandemic. Providing support for when the unexpected happens is how we deliver on our promise to our customers. As always, the health and safety of our customers, colleagues, and communities remain our top priority. 

Colonial Life Vaccine Verifier

How the federal vaccine mandate may affect employers. Colonial Life stands ready to answer your questions and help employers comply. 

Plan administrator FAQs

View our frequently asked questions for information about products, coverage and leave management services.

Policyholder FAQs

View our frequently asked questions for information about products, coverage and leave management services.

Legislative updates

Learn how we are closely following the new legislation and regulations that have been enacted to assist businesses and employees.

Resources

Explore articles, webinars, podcasts and other resources that can help you navigate the economic impacts of COVID-19.

Our commitment to customers and their employees

During this time of uncertainty, you can count on our unwavering support. We’re committed to meeting your needs and delivering quality, dependable service. This includes processing and paying claims, offering a flexible approach to enrollment, answering questions and providing infor­mation as you navigate the impacts to your own workforce.

Our business continuity program prepares us to respond to disruptive events through robust planning, regular testing, and constant monitoring – ensuring we can continue to support you and your employees as the situation progresses.

Our business continuity efforts

To minimize exposure to our employees and ensure stable service experiences for you, we’ve taken steps to:

  • Restrict business travel for employees. Require employees who travel internationally to self-quarantine for 14 days.
  • Increase workplace sanitation and educate employees on health and safety best practices.
  • Enhance our remote-work capacity to handle a higher volume of people working from home, and encourage employees who can do so to work remotely.
  • Shift critical tasks to other worksites and our remote workforce as needed to meet critical customer needs.
  • Offer flex schedules for employees who are working around personal and family obligations during the disruption.
  • Give financial support to employees who may need additional help or equipment to make working from home possible.
  • Provide additional support and flexibility to employees in situations where flex scheduling or remote working is not possible.
  • Make access to free COVID-19 tests available for employees covered under Unum’s medical plan.
  • Identify critical system needs and ensure they remain operational.
  • Account for variables in our planning, such as an increase in the number of claims filed.
  • Work with our vendors to ensure data transmission remains secure and information is protected as they shift their workforce to and from remote working.
  • Seek input from vendors, state officials, and local governments, and incorporate best practices from external organizations.

Recruiting and hiring 

We have modified the way we recruit, interview, and onboard talent to keep employees and candidates safe and healthy.  Learn more about our approach here.

HR Trend

To assist you in understanding the recent legislation that was passed to support employers and employees, we are sharing relevant podcasts and webinars created by Unum Group, of which Colonial Life is a subsidiary. These resources are available to help you take advantage of these opportunities, as well as remain compliant with new regulations.

Contact us

Policyholders: 800-325-4368
Monday through Friday, 8 a.m. to 8 p.m. ET
ServiceCenter@ColonialLife.com

Plan Administrators: 800-256-7004
Monday-Friday, 8 a.m. to 7 p.m. ET
Service@ColonialLife.com

Agents: 800-438-6423
Monday-Friday, 8 a.m. to 7 p.m. ET
Service@ColonialLife.com

Brokers: 866-531-2022
Monday-Friday, 8 a.m. to 7 p.m. ET
Service@ColonialLife.com

Dental & Vision Care Providers: 
888-400-9304
Monday-Friday, 8 a.m. to 8 p.m. ET
Saturday, 10 a.m. to 4 p.m. ET
ProviderRelations@ColonialLife.com