Employer Services

Just like in every city and town, folks have certain people they trust when they need help or advice. Like your guy for leaky pipes, or the guy to fix your car. When it comes to your employee benefits, you can call on one of the Colonial Life Benefits Guys.

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Request access to the Plan Administrator website

We believe benefits should be easy to administer and manage. That’s why our staff of highly trained professionals has the resources and experience to make every interaction as simple and efficient as possible – giving you time to focus on other aspects of your job. It’s this commitment that continually earns us top honors for customer service and consistent praise from our customers.

ColonialConnect for Plan Administrators_sm Website

This secure website was designed especially for Colonial Life plan administrators. It allows you to conduct your Colonial Life business online and with the confidence that the information you submit will stay private. When you join this website, you will be able to:

Take advantage of Colonial Life's E-Services options.
E-mail questions, requests or information to the Colonial Life Plan Administrator Service Center.
Link to CCH HR AnswersNow website. This link is provided through a special arrangement we have with CCH, Inc., and is available to you at no fee. You can enjoy valuable, convenient online references and support, including research tools, information and checklists specific to human resource topics.
Have service resource information, such as tips on billing administration, claims filing, handling an employee's leave of absence, and more, at your fingertips.

CCH Web site

Request access to the Plan Administrator website .

Plan Administrator Contact Information

If you have questions about your billing invoice, the payment process, bill reconciliation or an employee's claim, please contact the Plan Administrator Service Center.

You can also get answers to various questions via the ColonialConnect for Plan Administrators website.

Plan Administrator Service Center

1.800.256.7004

Service specialists are available Monday through Friday, 8 a.m. until 7 p.m., EST

Fax

1.803.213.5005. Available 24 hours a day, 365 days a year.

Mailing Address

Colonial Life & Accident Insurance Company
P.O. Box 1365
Columbia SC 29202

I'm an Employee.
What does this mean for me?

Our commitment to you as a policyholder is important to us, and everything we do proves we have you in mind, from the thorough training each of our customer service representatives receives to the rigorous standards to which we hold them accountable. And it’s working! According to 2007 survey by LIMRA International,

our customer service representatives consistently scored above 90 percent for their courtesy, accuracy, professionalism and knowledge. And nine in 10 claimants are satisfied with claims service overall and would recommend Colonial Life to others.

Don’t have Colonial Life? Take this to your boss.

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