We Make It as Easy as Possible
Providing the Support You Need to Compete and Succeed
We go above and beyond to provide quality service, and it’s one of the reasons our broker partners enjoy working with us. We’re continuously looking for ways to raise the bar, making it even easier for brokers to compete and succeed in the voluntary benefits industry.
Examples of our ever-growing list of broker support resources include:
- Dedicated service team, including a billing specialist for each account
- Dedicated regional managers focused on our broker market partners
- Continuing education, including lunch and learns, broker forums, webinars and CE credit classes
- Secure intranet, featuring compensation, business tracking, product information, proposal documents and no-cost access to the CCH HRAnswersNow® information website
- Specialized service centers and websites for brokers, plan administrators and policyholders
- Flexible data services, including customized data file formats and data return files
- Personalized set-up call for each new account to ensure accurate billing
- Dedicated plan administrator website with access to electronic services for billing, bill payments, data returns and administration
- Easy claims filing by web, fax, phone or mail and claims notifications to keep policyholders informed.
- Bilingual communications support
Contact us here to learn about offering Colonial Life benefits.