Frequently Asked Questions
Frequently Asked Questions
How do I set up an account on Coloniallife.com?
Click on Register in the upper right corner of the page. For policyholders, click on Join the Policyholder Website and follow the instructions to set up the account. For Plan Administrators, click on Request Access to the Account Administrator section of our Website and follow the instructions.
How can I view the status of my claim?
To view your claim, click Login in the upper right corner of the page and enter your login information. Once logged in, recent claims will be available on the home page, or you can access it via the Claims Center.
How can I view the status of my policies?
To view your policy status, click Login in the upper right corner of the page and enter your login information. Once logged in, your policy status will appear on the home page.
Where can I see a copy of my policy?
To view your policy, click Login in the upper right corner of the page and enter your login information. Once logged in, click on My Correspondence, then View Correspondence. From there, click on the policy you wish to view. NOTE: if you have not viewed your policy recently, your policy may be archived. If you receive a notice indicating your policy is archived, please wait a few minutes and try again.
How do I enroll in coverage?
Since most of our products are sold in the workplace, we recommend speaking with your HR department about coverage options.
I am an employer. How can we offer your products to our employees?
Please click on the Employers section of our site. There you will find information about our coverage and our support options. You can also find an agent in your area by entering your zip code in the Find a Colonial Life Representative tool on the right side of the page.
How do I file a claim?
To file your claim, click on Login in the upper right hand corner of the screen and enter your login information. Once logged in, click on Claims Center. From there, simply click the File an Online claim button to file many types of claims such as: Wellness, Doctor’s Office Visits, Accident, Pregnancy, Sickness, and Vision claims. You may also download claim forms and find answers to many of your claims related questions.
How can I make a payment?
To make a premium payment, click on Login in the upper right hand corner of the screen and enter your login information. Once logged in, click on Pay my Bill then Make a Payment. You will be brought to our secure payment form where you can enter your payment information and even set up recurring payments.
How can I keep my policies if my employer is no longer deducting the premium?
Your ability to maintain coverage after your employer stops deductions is determined by your policy and/or through our administrative guidelines. We recommend that you complete a Conversion Form and return to our office for processing. You may also view a copy of your policy by logging into your online account and by clicking on My Correspondence.
How do I pay my premium while I am on leave of absence?
Your ability to continue coverage during a leave of absence is addressed in the policy and/or through our administrative guidelines. If coverage can be continued during a leave of absence and your employer will continue to send your premiums to Colonial Life, no action is necessary.
If your leave of absence is three months or less and your employer will not be sending your premiums to Colonial Life, you need to send your premium payment to Colonial Life. You’ll need to send the amount that would have been deducted from your paycheck for the pay periods you’ll miss.
Mail your payments to:
Colonial Life & Accident Insurance Company
Attn: Account Services
P.O. Box 1365
Columbia, SC 29202
In addition to sending your premium payment, if you’ll be on a leave of absence for three months or more and your employer will not be sending your premiums to Colonial Life, we require that you complete a form to change your policy to be paid on an individual payment basis.
To do this, visit the Claim Forms section of this website and download a Request for Service form. Complete the appropriate sections and mail it to us at the address provided on the form.